Effective Date: January 1st 2023
Thank you for choosing PizzaBKK.com. We strive to provide you with the best pizza and service possible. In the event that you are not completely satisfied with your order, please review our Returns Policy below.
- Order Accuracy
We take great care to ensure the accuracy of your order. If you believe that there is an error with your order, such as receiving the wrong pizza or toppings, please contact our customer support team at info@pizzabkk.com within 24 hours of receiving your order. We will promptly address the issue and make it right.
- Quality Issues
If you experience any quality issues with our pizza, such as it being undercooked, overcooked, or having a defect, please contact us immediately. We may request specific details or photos of the issue to assist in our investigation. We will evaluate the situation and, if appropriate, offer a replacement or refund.
- Damaged Deliveries
In the rare event that your pizza arrives damaged during delivery, please notify us immediately upon receipt. We may require photographic evidence of the damage to process your claim. Once we confirm the damage, we will arrange for a replacement or refund.
- Refunds and Replacements
If a refund or replacement is deemed necessary under the circumstances described above, we will strive to process it as quickly as possible. Refunds will be issued using the original payment method, and replacements will be delivered in a timely manner.
- Exclusions
Please note that our Returns Policy does not cover the following:
- Changes in taste preferences or personal preferences regarding the choice of toppings, crust, or other pizza attributes.
- Delayed deliveries due to unforeseen circumstances, such as severe weather conditions or traffic congestion.
- Incorrect or incomplete delivery information provided by the customer.
- Failure to report issues within the specified timeframe.
- Contact Us
If you have any questions or concerns regarding our Returns Policy, or if you need assistance with a return or replacement, please contact our customer support team at info@pizzabkk.com. We will be happy to assist you.
Please retain your order details, receipts, and any relevant information in case it is required to process your return or replacement request.
By placing an order with PizzaBKK.com, you acknowledge that you have read, understood, and agreed to our Returns Policy.
Note: This Returns Policy does not affect your statutory rights under applicable consumer protection laws.